check-vector Last Update: November 20, 2025

This privacy policy explains how Lotus Care collects, uses, stores, and protects the personal information through its website and the related services under the UK General Data Protection Regulations and the Data Protection Act.

check-vector Information We Collect

We may collect the information in the following types.

  • Personal Information: Your name, phone number, address, contact details, and other related details.
  • Health and Care Information: Medical history, care plans, and medication records as per your support needs.
  • Financial Information: Billing details, invoices, and payment information.
  • Communication Information: Emails, calls, and messages you send to our team for care and services.
check-vector How We Collect Your Information
  • Directly from the form you fill out and share the information to receive any services.
  • From healthcare professionals who have taken care of you, if you consent.
  • From third-party systems, with your consent, where it is possible and applicable.
check-vector Why We Use Your Information

We process your information for the following purposes.

  • To respond to your request for care and support.
  • To improve the user experience and understand how visitors use the website.
  • To solve the technical issues or prevent data misuse.
  • To meet the legal and regulatory standards.
  • To communicate with your family and handle the billing.
check-vector Legal Basis for Processing

We process your information using one or more of the following legal bases.

  • Consent (when you agree to share it).
  • Contract (when the information is needed to provide the care).
  • Legal obligation (when the law requires us to keep information).
  • Vital interests (when information is needed to protect your well-being).
  • Legitimate interests (when it supports the effective operation of our services).
check-vector Data Sharing

We share your information in the following situations.

  • When healthcare professionals who assist you ask for it, and in an emergency.
  • Regulatory bodies ask for the inspection.
  • For billing and payment services.
  • To the new owners, if the website and business are transferred.

We do not share your data with any person or business without your consent unless the law requires it.

check-vector Data Storage and Security

Your information is stored securely in both physical and electronic systems. Security measures include:

  • Access controls, encryption, a secure server, and routine audits.
  • Authorised access to your information and only to staff.
  • We keep your data as long as needed and dispose securely when no longer required.
check-vector Data Retention

We keep your personal information till it is required to provide care or meet legal requirements. This may be up to 8 years after care services end in line with health record retention rules.

check-vector Your Rights

Under UK law, you have the following rights.

  • Access to your personal information.
  • Request correction of inaccurate information.
  • Request to delete information where allowed.
  • Request for a copy of your data.
  • Object to certain types of processing.
  • Withdraw consent where we rely on consent.

You may contact us at any time to exercise these rights.

check-vector Cookies and Website Data

We may use cookies to support site performance and analytics. You can manage the cookie settings through your browser preferences.

check-vector Contact Us

If you have questions about this policy or wish to exercise your rights, contact us.

Data Protection Officer

Lotus Care Homecare

Email. enquiries@lotuscare.uk

Phone. +44 465 446 5841

Postal Address. 39a Westferry Road, London E14 8JA